Returns & Refunds Policy

Refunds

Once an item has been paid for it is too late to cancel an order.
Refunds will only be issued if an item is faulty or the incorrect item was dispatched and no fault of the customer.

In the event that you receive a faulty item or one that is incorrect, we want to assure you that we will take responsibility for the situation. We will refund the delivery cost for the replacement item as well as the original delivery fee. However, this policy applies only when your order consists solely of the faulty or incorrect item, meaning that no other items were included in the shipment and those items are not defective. We are committed to ensuring your satisfaction and will process the refunds promptly once the conditions are met. Our aim is to provide you with a seamless experience and rectify any issues that may arise from your order.

The customer is refunded the cost of any returned item within 10 working days (usually a lot sooner) of item being received by DB Magic.

Returns

Returns are not possible, unless faulty or the wrong item was despatched, except where the customer ordered the wrong product.

Items are to be returned via an approved delivery service (i.e. Royal Mail) to a pickup point in Blackpool since owner David Baker resides there.

DB Magic cannot take any responsibility for any lose or damage to items whilst with the delivery service.

The customer is refunded the cost of any returned item within 10 working days (usually a lot sooner) of item being received by DB Magic.